These Terms & Conditions apply to services provided by HW PIXEL to our clients. By using our website, accepting a quote, making a payment, or instructing us to begin work, you agree to these Terms & Conditions.
OUR SERVICES
HW PIXEL provides digital services including website design and development, SEO, Google Business Profile setup and optimisation, website maintenance, hosting assistance, logo design and more.
PLUGINS AND SOFTWARE LICENCES
Features may depend on third-party licences. Access may end if a service is cancelled, unless you purchase your own licence.
QUOTATIONS AND PROJECT SCOPE
Quotes are based on the requirements provided. Additional work outside the agreed scope may incur extra charges.
EMAIL SERVICES AND CONTACT FORMS
We configure email systems and forms, but delivery can be affected by third-party providers and spam filters.
PAYMENTS
Payment terms will be stated on your quote or invoice. Work may not begin until the required payment or deposit has been received.
WEBSITE SECURITY
We take reasonable precautions, but no website can be 100% secure. We are not liable for attacks or vulnerabilities outside our control.
DEPOSITS AND CANCELLATIONS
Deposits secure your project. If you cancel after work has begun, we may retain an amount for work completed and costs incurred.
INTELLECTUAL PROPERTY
Once paid in full, you may use the completed work. Third-party materials remain subject to their own licence terms.
CLIENT RESPONSIBILITIES
Clients must provide accurate content, information and access required. Delays caused by missing information may affect timelines.
PORTFOLIO USE
Unless you request otherwise in writing, we may showcase your project in our portfolio and marketing material.
WEBSITE DESIGN AND REVISIONS
We design according to the agreed scope. Reasonable revisions are included; major changes after approval may incur extra charges.
CLIENT CHANGES AFTER HANDOVER
We are not responsible for issues caused by changes made by you or a third party after handover.
WEBSITE CONTENT
Unless included in your package, you are responsible for providing text, images and materials. All content must be accurate and lawful.
PROJECT TIMESCALES
Dates are estimates unless agreed in writing. Delays may occur due to client actions, approvals or third parties
GOOGLE BUSINESS PROFILE SERVICES
We set up, optimise and submit your profile for verification. Approval and verification are controlled entirley by Google.
BUSINESS RESULTS
We do not guarantee specific business results, leads, sales or revenue from our services.
GOOGLE BUSINESS PROFLIE OWNERSHIP
Clients should retain their ownership. We may be added as an owner or manager to provide ongoing support.
LIMITATION OF LIABILITY
We are not liable for indirect losses. Our total lability will not exceed the amount paid for the service in question.
GOOGLE SEARCH RANKINGS & SEO
We aim to improve visibility but do not guarantee ranking. Rankings depend on many factors outside our control.
CONFIDENTIALITY
We keep your information confidential and use it only to provide our services.
GOOGLE SEARCH CONSOLE & INDEXING
We may submit sitemaps and pages for indexing, but Google decides when and whether to index or display them.
DATA PROTECTION & PRIVACY
We handle personal data in accordance with applicable UK data protection laws and our Privacy Policy.
DOMAINS
You are responsible for your domain and renewals unless agreed otherwise. We are not liable for domain loss.
SUSPENSION OR TERMINATION OF SERVICES
We may suspend or terminate services for non-payment, misuse or breach of the terms.
HOSTING
We aim for reliable hosting but cannot guarantee 100% uptime due to factors outside our control.
CHANGES TO THESE TERMS
We may update these Terms. The latest version will always be available on our website.
WEBSITE MAINTENANCE & UPDATES
Unless included in a maintenance package, ongoing updates, backups and security are the client’s responsibility.
GOVERNING LAW
These Terms are governed by the laws of England and Wales. Disputes will be subject to those courts.
THIRD-PARTY SERVICES
Websites rely on third-party platforms. We cannot guarantee their availability, features or pricing.
CONTACT
If you have any questions about these Terms, please contact us using the details below.
By using our website or hiring our services, you agree to these Terms and Conditions.
Please contact us if you have any questions.
